Privacy Policy
Building Trusted Brands. Creating Better Shopping Experiences.
Privacy Policy
Effective Date: July 2026
Welcome to Croventa (“Croventa”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, purchase products, or contact our customer support team.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018
Who We Are
Croventa is a UK-based e-commerce company committed to providing quality products and exceptional customer service.
Data Controller
Croventa Ltd
Email: info@croventa.com
Website: https://croventa.com
Information We Collect
We may collect the following categories of personal information:
Identity Information
- Full Name
- Title (if provided)
Contact Information
- Email Address
- Telephone Number
- Billing Address
- Delivery Address
Order Information
- Products Purchased
- Order History
- Delivery Information
- Customer Communications
Technical Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Cookies
- Website Usage Statistics
Payment Information
Payments are securely processed by trusted payment providers.
Croventa does not store your complete debit or credit card details.
How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Provide customer support
- Respond to enquiries
- Improve our website and services
- Prevent fraud and protect our business
- Comply with legal obligations
- Send service-related communications
- Send marketing emails only where you have given your consent
Legal Basis for Processing
Under UK GDPR, we process personal information based on one or more of the following legal grounds:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Protection against fraud and misuse
Cookies
Croventa uses cookies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Improve website performance
- Analyse website traffic
- Maintain website security
You may disable cookies through your browser settings, although some website features may not function correctly.
Please also read our Cookie Policy for more information.
Marketing Communications
We will only send promotional emails where you have chosen to receive them.
You may unsubscribe at any time by:
- Clicking the unsubscribe link included in our emails
- Contacting us at info@croventa.com
Sharing Your Information
We do not sell your personal information.
However, we may share information with trusted third parties where necessary, including:
- Payment processors
- Delivery partners
- Website hosting providers
- Customer support platforms
- Legal or regulatory authorities where required by law
All service providers are required to process your information securely and only for authorised purposes.
International Transfers
Some of our trusted service providers may process information outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place to protect your personal data in accordance with UK GDPR requirements.
Data Security
We take appropriate technical and organisational measures to protect your personal information from:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
Although no online system is completely secure, we continuously work to maintain a high level of security.
Data Retention
We retain personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal and accounting obligations
- Resolve disputes
- Prevent fraud
When information is no longer required, it is securely deleted or anonymised.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If you believe a child has provided personal information, please contact us immediately so we can remove it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the updated effective date.
We encourage you to review this policy periodically.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where applicable
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact:
info@croventa.com
Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact us.
Croventa Ltd
Email: info@croventa.com
Website: https://croventa.com