Return Policy
Simple, Fair and Transparent Returns.
Return Policy
At Croventa, customer satisfaction is one of our highest priorities. We are committed to providing quality products and a positive shopping experience. If you receive an incorrect, damaged, or defective item, we will work with you to resolve the issue as quickly as possible.
Please read this policy carefully before requesting a return or refund.
Return Eligibility
You may be eligible to request a return if:
- You received the wrong item.
- The item arrived damaged or defective.
- The product significantly differs from the description displayed on our website.
- The item has a verified manufacturing defect.
To qualify for a return, you must notify us within 5 calendar days of receiving your order.
Return Requirements
To process your return request, the following conditions must be met:
- The item must be unused and in its original condition.
- The product must be returned in its original packaging.
- All original labels, tags, accessories, manuals, and packaging materials must be included.
- Proof of purchase or order confirmation is required.
- Clear photographs of the product and packaging must be provided for assessment.
- Additional information may be requested where necessary.
Failure to meet these requirements may result in your return request being declined.
Items That Cannot Be Returned
For hygiene, safety, or legal reasons, the following items cannot be returned unless they are faulty or damaged upon arrival:
- Personal care products
- Beauty and cosmetic products
- Swimwear
- Underwear and intimate apparel
- Opened hygiene products
- Gift cards
- Digital products or downloadable content
- Products marked as “Final Sale”
Items showing signs of misuse, accidental damage, alteration, or normal wear and tear are also not eligible for return.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your Order Number
- Full Name
- Description of the issue
- Clear photographs of the item
- Photographs of the packaging (if applicable)
Email all information to:
📧 info@croventa.com
Our support team will review your request and respond as quickly as possible.
Return Shipping
Unless the item is faulty, damaged, or incorrectly supplied, customers are responsible for the cost of returning the product.
We recommend using a tracked delivery service, as Croventa cannot be held responsible for items lost or damaged during return transit.
Return Approval
All return requests are reviewed individually.
Once your request has been approved, we will provide detailed return instructions.
Please do not return anyitem without receiving prior approval, as unauthorized returns may not be accepted.
Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed using your original payment method.
Please allow up to 14 business days for the refund to appear in your account, depending on your payment provider.
Shipping charges are non-refundable unless the return is the result of our error.
Exchanges
Unless the item is faulty, damaged, or incorrectly supplied, customers are responsible for the cost of returning the product.
We recommend using a tracked delivery service, as Croventa cannot be held responsible for items lost or damaged during return transit.
Order Cancellations
Orders may only be cancelled before they have been processed or dispatched.
Once an order has entered the fulfilment process, it may no longer be possible to cancel it.
To request a cancellation, please contact us immediately at:
📧 info@croventa.com
Return Checklist
Before returning your item, please ensure:
✅ Product is unused
✅ Product is in its original packaging
✅ All labels and accessories are included
✅ Proof of purchase is available
✅ Return has been approved by Croventa
Important Information
Croventa reserves the right to refuse any return request where:
- The product has been used or damaged after delivery.
- Required documentation is missing.
- The return request falls outside the eligible return period.
- The returned item does not match the original order.
- Fraudulent or abusive return activity is suspected.
We continuously monitor return activity to ensure our policy is used fairly and responsibly.
Need Assistance?
If you have any questions regarding returns or refunds, our Customer Support Team is happy to help.
Email: info@croventa.com
We aim to respond to all enquiries within 1–2 business days.